Is Found Legit?
Yes, Found is a real company, Found Health, Inc., with no FDA warning letter on file. The catch: the BBB rates it F, with all 6 complaints unanswered.
Found · from $99/mo on a 12-month plan paid upfront, billed per 28-day cycle
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What the records show
BBB rates Found, listed as Found Inc. in Miami, F and not accredited, with 6 complaints, all 6 unanswered (read 12 October 2026). Its Trustpilot profile shows 4.0 out of 5 from 728 reviews (read 30 August 2026). We found no FDA warning letter for Found.
Legal entity: Found Health, Inc. (listed by the BBB as Found Inc., Miami, FL). Scored 6.8/10, ranked #46 of 61 clinics we track. Found is an affiliate partner. We earn a commission if you sign up through our link. See our affiliate disclosure.
Third-party records
What we found outside Found's own site. BBB, its named pharmacy partner (or lack of one), and whether it publishes a real HIPAA notice.
Better Business Bureau
F rating · not BBB accredited · 6 complaints filed, 6 unanswered (checked 2026-10-12)
6 complaints, all in the last 12 months and all unanswered, per BBB's own profile (read directly 2026-10-12).
Two BBB profiles link joinfound.com. The rating shown is the F on the Miami profile; the Austin profile's A+ is stated in the note.
BBB holds two profiles that both link joinfound.com. "Found Health, Inc." (Austin, TX) is rated A+, BBB accredited since 4/28/2024, with 77 complaints in 3 years: BBB profile. "Found Inc." (Miami, FL, file opened 12/7/2025) is rated F, with all 6 of its 6 complaints unanswered: BBB profile. We count the F: a BBB profile linking Found's own site carries it. Earlier record: no BBB profile found (2026-08-30).
Pharmacy partner
Found does not name the specific pharmacy that fills or compounds its medications (checked joinfound.com, 2026-08-30). That is the norm for this category, not unusual for Found specifically. Most providers we've checked don't name one either.
HIPAA disclosure
Published. A real HIPAA-specific notice, checked 2026-08-30. Real Notice of Privacy Practices, naming the covered entity as "Pippen Health of Delaware, P.A."
Who operates it
Operated by Found Health, Inc. Published on Found's own site, checked 2026-09-14. No address published.
Cancelling and refunds
No written cancellation or refund terms found on the site (checked 2026-09-14). Points to a refund policy at /terms/offer-terms-v3#refund-policy, but no terms appear on the plans-and-pricing page itself. The only on-page statement concerns switching plans, not cancelling.
16 of the 32 clinics we could read publish no written cancellation terms. See what the 32 we could read say →
Sources: BBB profile, Privacy policy
This page states a legal/regulatory record, not a purchase recommendation. Read the full Found review → for pricing, treatment options, and our scored verdict against every clinic we track.
A low score or an open finding is a measurement against our published rubric, not an accusation. See our editorial policy →.